Refund policy
Overview
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Also, it has to be in the box.
Some types of goods are excluded from return. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Geschenkkarten
- downloadable software products
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations in which only partial refunds are granted:
- Book with clear signs of wear
- CD, DVD, VHS tape, software, video game, cassette, or record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not attributable to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit applied to your credit card or original method of payment automatically within a specified number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. It often takes some time for a refund to be posted.
If you have done all of this and still have not received your refund, please contact us at {email address}.
sale items
Only regular priced items can be refunded. Sold out items cannot be refunded.
swap meets
We will only replace items that are defective or damaged. If you would like to exchange the item, please email us at {email address} and ship the item to: {physical address}.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. A gift certificate will be mailed to you once the returned item has been received.
If the item wasn't marked as a gift when you bought it, or the giver sent the order to themselves to give it to you later, we'll send a refund to the giver and he'll find out about your return.
Returns & Refunds
To return your product, please mail it to: {Physical Address}.
You will have to pay the shipping costs for returning your item yourself. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you should use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
Do you need help?
Contact us at {email} for questions about refunds and returns.
In the Persian carpet industry since 1876 in the 5th generation
Choice of thousands hand knotted
PERSIAN RUG & ORIENT RUG
Free shipping throughout Europe
Delivery worldwide on request
30 days refund policy
About us
Teppichbazar.at is a brand of the company Luxonaria GmbH
The Luxonaria GmbH is a company specializing in the main areas of decorative art, music and media with three divisions:
1) Hand-knotted Persian carpets & Oriental carpets e carpet bazaar
Hand-knotted Persian carpets & oriental carpets at Carpetbazar in the Persian carpet industry since 1876, now in the 5th generation.
2) Restoration of historical pianos and grand pianos Musism.com
Restoration of historical pianos and grand pianos at Musism.com. Our restoration team consists of several master piano builders, concert technicians and musicians who have had extensive training and experience since the 1970s. The collaboration takes place, among others, with renowned piano manufacturers such as Steinway & Sons and C. Bechstein. We deliver the highest quality standards in collaboration with institutions, festivals and venues, including Vienna concert halls, music colleges and universities such as the University of Music and Performing Arts in Vienna, the capital of classical music.
3) Decorative Arts, Paintings & Original Paintings zlocal artist Luxonaria Art Gallery
Imprint
LUXONARIA GmbH
Lustkandlgasse 3/1/1-2a
1090 Vienna / Austria
Austria (AT)
contact@luxonaria.com
www.luxonaria.com
Phone:
+436604444422
+436604444477
+436604444488
Company registration number:
FN 474934h
Managing Director:
Hassan ZANJIRANI FARAHANI, MA MA
Bank data
IBAN AT55 2011 1837 4941 6800
BIC GIBAATWWXXX
VAT number: ATU73098836
€20 newsletter voucher + 10% seasonal discount
Contact
We don't have opening hours
Viewing by appointment only
Available 7 days a week, including public holidays, from 9 a.m. to 21 p.m. for advice, orders and service questions by phone or email!
+436604444422
+436604444477
+436604444488
Company Luxonaria GmbH is the authorized company for carpet bazaar
Company registration number: FN 474934h
Managing Director: Hassan ZANJIRANI FARAHANI, MA MA
since 1876 in the Persian carpet industry in the 5th generation
Lustkandlgasse 3/1/1-2a (corner restaurant), 1090 Vienna
CEO Luxonaria GmbH
Hassan Zanjirani Farahani (B.A. M.A. M.A.) is an Iranian-Austrian composer, multi-instrumentalist, art collector and media artist. He has been managing director of the company since 2017 Luxonaria GmbH in Vienna specializing in art restoration & trading. He studied piano, trumpet and clarinet at the Tehran Conservatory, worked as a pianist, clarinetist and trumpeter in various orchestras before moving to Vienna. He studied composition and music and media technology at the University of Music and Performing Arts Vienna and Anton Bruckner University Linz and has taken numerous academic courses in sound recording, PA, computer music, media arts, acoustics and physics, lighting design, animation and graphics. Among his most important teachers are Andrew Weixler and Carol Bauckholt. He completed all studies in composition and music and media technology with distinction. His academic activities include music production, Media art, stage performance and music pedagogy as a guest lecturer at several music universities, including the Bruckner University and the University of Music and Performing Arts Vienna, as well as at festivals such as the Ars Electronica Festival. As a performer and improviser, Hassan Zanjirani Farahani focuses on electroacoustic music, synthesizer and piano music. He performed at numerous international festivals among others ORF Music Protocol Graz (Austria), Mantova Chamber Music Festival (Italy), Ars Electronica Festival (Linz), Wien Modern (Vienna) on. He is also an improviser, performing at many festivals and venues such as Vienna Konzerthaus (Vienna), Vienna State Opera, Vienna Volksoper, Raimund Theater (Vienna), Ars Electronica Center, Helmut List Halle (Graz), Porgy & Bess (Vienna), Bruckner House (Linz) etc. played. His compositions are stylistically diverse. Most are pieces for piano, ensemble and live electronics. He has also written pieces for film, theatre, dance performance and music theatre. He deals with stage lighting, architectural lighting, projection, graphics, animation and visualization. In addition, he has already developed architectural installations worldwide, especially in Austria, Germany, the Emirates, Turkey, Iran etc. His professional field also includes educational activities such as university lectures and courses in composition, electronic music, digital audio workstation (DAW), sound synthesis, Light design, visualization and media art, etc. In addition to his musical activities, he works as a sound engineer, sound and light designer, music producer, graphic designer and VFX artist.